Smith Editing Medical Expertise: Editorial, Writing, Graphics, and Index Services as a Contractor



Medical Expertise: Writing & Editing			As a writer for health care texts we have deep experience in presenting complex medical information in an understandable way. We focus on unscrambling the complicated, spotting the omissions and inconsistencies, and on confirming the known data.
			As editors we were relied on by writers to optimize their effectiveness by suggesting the most logical structure, best word choice, and most readable format. Listed below are a few notable projects prepared for Pacific Heritage Assurance (PHA), a health care insurance carrier.
			To give you a good idea of what you can expect from working with Smith Editing, we have also included many project samples. You can click the links in the project descriptions below, or go to Technical Samples, Corporate Samples, and Medical Samples pages directly.
Procedure manuals			Claims manual, 1000 pages. Presented a myriad of medical conditions with coverage and claims processing information for health care claims adjusters. Federal and state mandates and customized policies drove the content and deadlines for this text. Claims processing accuracy was maintained consistently high with support from this manual. Prepared bi-monthly updates and joined with another writer to reorganize the manual.
			Billing Procedures manual, 250 pages. The key parts to this manual were the enrollment, eligibility, and termination chapters. Revenue to the insurance company was determined by how well the billing clerks performed these functions. Billing accuracy was maintained consistently high with support from this manual. Prepared bi-monthly updates.
			Underwriting Procedures manual, 100 pages. Wrote procedures for assessing risk and setting profitable rates. The insurance company had never before codified the art of guessing and intuition, and was insuring too many bad-risk groups. Senior management and the underwriters welcomed the manual’s thoroughness and actuarial approach.
			Annuity Procedures manual, 75 pages. Annuities documentation was antiquated. Completely rewrote all instructions including those for making deposits and withdrawals from annuity funds, processing annuity loans, and handling rollovers. The actuaries were able to perform annuity tasks much more efficiently with useful instructions.
			Updated a collection of procedure manuals including the prescription drug, customer service, reinsurance procedures, and system administrator manuals on a bi-monthly basis.
Standards manual			Programming Standards and Reference manual, 350 pages. In this new manual provided IS department programmers with programming standards, procedures, and reference information. This information greatly improved consistency and maintainability of customized applications.
Computer-based training			Computer-based training module. Team product designer and sole user test planner for a multimedia CBT training program that trained health insurance claims adjusters, billing clerks, underwriters, and policy issue staff about partially-self-funded health insurance plans.
Marketing collateral			Marketing brochures, four pages each. Wrote three brochures that launched a new corporate look and gave updated information to brokers about health insurance products.
			Reporting Services manual, 50 pages. Provided descriptions and samples of reports that firms could print to keep apprised of claims, benefits utilization, and funding activity. Intended as a reference tool, this manual had surprising effectiveness as a marketing tool. Team writer of new manual.